21win's Privacy Policy &
Data Protection Commitment

21win is a trusted online gaming and betting platform serving users in Bangladesh. We believe it is our ethical responsibility to keep every user's personal information completely confidential and secure.

This Privacy Policy ("Policy") explains how 21win ("we", "our", "Platform") collects, uses, stores, and where necessary shares your ("user", "you") personal information with third parties. This Policy applies to our website, mobile version, and all related digital services.

By registering on, logging in to, or using any service on our Platform, you consent to the data processing practices described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

21win may collect the following types of information:

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and nationality
• National ID or passport details for identity verification
• Financial transaction details — information provided via bKash, Nagad, Rocket, or bank transfer

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, version, and operating system
• Platform activity logs — login times, gaming history, betting information
• Information obtained from cookies and similar tracking technologies
• Page visits, click patterns, and session duration

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Information from identity and age verification services
• Risk information obtained through fraud prevention services

21win uses your information only for the following legitimate purposes:

• Account management: Completing the registration process, verifying identity, and keeping accounts secure.
• Service delivery: Providing gaming services, bonuses, rewards, and promotional offers accurately.
• Financial transactions: Securely processing deposits, withdrawals, and other financial activities.
• Customer support: Resolving user issues via live chat and email.
• Security & fraud prevention: Detecting and preventing illegal activity, account hacking, and fraud.
• Legal compliance: Meeting applicable legal obligations and following regulatory authority guidelines.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Responsible gaming: Identifying potentially problematic behaviour and providing necessary support.

We take industry-standard technical and organisational measures to keep your personal information secure. Our security practices include:

• SSL encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — strong cryptographic hashing is always used.
• Secure data centres: Our servers are housed in secure data centres with physical and digital security measures.
• Access controls: Only authorised staff can view user information, within the limits of their specific responsibilities.
• Regular security reviews: Regular security audits are conducted to identify technical vulnerabilities.

Data retention period: Your personal information may be retained for as long as your account is active, and for as long as necessary after service termination to meet legal obligations.

21win does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information may be shared with trusted third-party service providers for operational purposes, including: payment processors (bKash, Nagad, Rocket, and related banking infrastructure), identity verification services, and technology service providers. These partners process your information only under our instructions and under contractual obligations.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a court order, legal process, or valid request from a competent authority.

5.3 Security & Safety Interests

Relevant information may be shared with appropriate authorities for fraud prevention, account protection, or investigation of illegal activity.

The 21win website uses various types of cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Essential for the platform's core functionality — maintaining login sessions and ensuring security.
• Functionality cookies: For remembering language preferences and personalised settings.
• Analytics cookies: For analysing site usage and improving services.
• Security cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of specific platform features.

As a 21win user, you have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal information.
• Right to object to processing: You can object to the processing of your information for specific purposes.
• Right to data portability: You can request your information in a structured, machine-readable format.
• Right to withdraw consent: You can withdraw consent from any processing carried out on the basis of consent.
• Right to opt out of marketing communications: You can request at any time to stop receiving promotional communications.

To exercise any of the above rights, email us at [email protected]. Following appropriate verification, we generally aim to respond within 30 business days.

21win provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors (i.e., those under 21 years of age).

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and the collected information will be securely deleted.

Parents and guardians are advised to exercise proper supervision and use parental control software to keep minors away from online gaming.

Your information may be processed or stored outside Bangladesh as required for service operations. In such cases, we ensure that:

• The receiving party maintains adequate data protection standards.
• Appropriate contractual safeguards are in place.
• Industry-standard security technology is used.
• Only the minimum information necessary for service delivery is transferred.

The 21win platform may include connections to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers have their own privacy policies, for which 21win is not responsible.

Your activity during gameplay may be processed on the relevant game provider's servers. We recommend that you also read the privacy policy of the relevant provider.

21win reserves the right to update this privacy policy from time to time. When significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice of the change will be displayed when you log in to the platform.
• The updated policy will be published on this page and the "Last updated" date will change.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. It is therefore advisable to review this page regularly.

21win places the highest importance on responsible gaming. In this regard, we use data from your gaming activity to:

• Identify unusual or potentially problematic gaming patterns.
• Effectively maintain self-set limits (deposit limits, loss limits).
• Provide support and information when needed.
• Action self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.