21win Terms & Conditions

To create an account on the 21win platform, a user must meet the following conditions:

• The user must be at least 21 years of age.
• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• The user must operate the account in their own name; betting on behalf of a third party is not permitted.
• The user must participate in online gaming in compliance with local laws.

At registration or at any time thereafter, 21win may request a valid ID and other KYC documents for identity verification. Withdrawals may be put on hold until verification is complete.

It is your responsibility to keep your account login details (username and password) completely confidential. Please keep the following in mind:

• Do not share your login details with anyone.
• Attempting to access another person's account is strictly prohibited.
• If you suspect unauthorized access to your account, notify the 21win support team immediately.
• If you fail to report suspicious activity, you are liable for all transactions made from your account.

21win will never ask for your password or full banking details via email or message. Treat any such request as fraudulent.

21win may temporarily suspend or permanently close any account without notice in the following circumstances:

• A provision of these Terms has been violated.
• False or misleading information has been provided.
• Evidence of operating multiple accounts is found.
• Local laws against gambling have been violated.
• Fraudulent, suspicious, or money laundering-related activity is detected.
• A chargeback or payment dispute has been raised.

In the event of account closure, 21win will consider refunding the real balance (excluding bonus funds) after the investigation is complete.

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• ৳1,000 deposited → ৳1,500 bonus → total balance ৳2,500
• ৳12,000 deposited → ৳8,000 bonus → total balance ৳20,000 (bonus cap applies)

Before this bonus can be withdrawn, the wagering requirement must be met: bets equal to 15 times the bonus amount must be placed (not on the deposit + bonus combined).

The following general terms apply to all bonuses and promotions:

• A bonus may only be claimed once, unless the promotion states otherwise.
• The time limit for meeting the wagering requirement is stated in each offer's details.
• If a withdrawal is made while a bonus is active, the bonus and all winnings earned from it may be forfeited.
• Using any system or strategy for the purpose of obtaining bonuses is prohibited.
• 21win reserves the right to modify or cancel the bonus program at any time.
• Bonus funds cannot be converted into cash; they may only be used for betting.

The 21win VIP program has five tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

Advancement to a higher VIP tier depends on consistent play and activity. Cashback is credited automatically each week. Detailed terms for VIP benefits will be communicated separately.

All content on the 21win platform — logos, designs, software, text, graphics, and game interfaces — is the intellectual property of 21win or its licensors.

Copying, distributing, reproducing, or commercially using any content from the platform without written permission is strictly prohibited. Viewing the site's content for personal and non-commercial purposes is permitted.

To the maximum extent permitted by applicable law, 21win is not liable for damages arising from the following:

• Temporary interruptions or unavailability of the platform.
• Gameplay disrupted due to internet connection loss.
• Delays caused by a third-party payment provider's service interruption.
• Issues with the user's own device or network.
• Unforeseen technical errors or cyberattacks.

In any circumstance, 21win's total liability will not exceed the user's actual deposit amount during the relevant period.

If you have a dispute or complaint, please contact the 21win support team directly in the first instance. We are committed to resolving most matters amicably.

• Step 1: Notify the support team via live chat or email.
• Step 2: Send the full details of the matter in writing to [email protected].
• Step 3: The 21win team will review all relevant information and communicate a decision.

All disputes will be handled in accordance with applicable law. 21win's decision will be considered final, though the user may choose to pursue legal remedies.